USER EXPERIENCE RESEARCH & DESIGN

We make digital products easy to use.

With user research, usability testing and accessibility, we reveal what people really need.

Discuss a project Our services
  • 30+years of UX
    experience
  • 4,000+test participants
  • 300+projects
People observing the use of a digital product together
Observe, don’t assume.

SELECTED CLIENTS & PARTNERS

Trusted by companies and organisations in Austria.

AGES
Austrian Airlines
AVL
BAWAG P.S.K.
DER STANDARD
Erste Group
Fritz Egger
Wiener Linien
BRZ Bundesrechenzentrum
KELAG
Kommunalkredit Austria
Kreditschutzverband von 1870
ÖBB
Ski amadé
T-Mobile Austria
PayLife
Morawa
VERBUND
oeticket
A1
MAM Babyservice
MANZ
Österreichische Lotterien
Oesterreichische Nationalbank
Rosenbauer
Stiegl
Swarovski
Vienna International Airport
Wien Energie
win2day

EXPERIENCE, GUIDANCE AND PRACTICAL DELIVERY

For over 30 years, we have supported businesses and public organisations with UX research, usability testing and user-centred product development.

From the initial idea to improving existing solutions, we guide projects with a clear focus on quality, acceptance and sustainable success.

HOW WE CAN HELP

Better decisions start with a clearer view of your users.

01

Understand

Develop a robust understanding of users and contexts of use.

UX Research → 02

Design

Shape information architecture, interaction and interfaces.

UX/UI Design → 03

Test & improve

Further develop digital products and services with purpose.

Testing → 04

Make accessible

Ensure digital accessibility and inclusion.

Accessibility →
Person working attentively at a laptop

WHAT PEOPLE ACTUALLY DO

We observe when others only ask.

People do not always say what they actually experience when using a product. Our research combines observation, conversation and rigorous analysis into clear recommendations.

  • Usability testing
  • Eye tracking
  • Interviews & research
  • Remote testing
Explore our methods

HOW WE WORK

From question to a better solution.

Precise, transparent and always focused on what can be improved next.

  1. 01Understand the
    question
  2. 02Choose the right
    method
  3. 03Observe
    users
  4. 04Analyse
    findings
  5. 05Implement
    improvements

SELECTED REFERENCES

Insights that make a difference.

All references

Public-sector funding application

UX RESEARCH CASE STUDY

CHALLENGE

Users misunderstood the funding application process and frequently needed assistance.

APPROACH
  • Usability test with 20 participants from the target group
  • Expert evaluation
OUTCOME

Clearer understanding of the steps required for funding, and fewer follow-up questions.

Retail voucher ordering

UX RESEARCH CASE STUDY

CHALLENGE

The validity of the vouchers was misunderstood, and sales were substantially below expectations.

APPROACH
  • Usability test with 10 participants from the target group
  • Expert evaluation
OUTCOME

Users now understand that the vouchers are valid in many shops.

Information architecture for a university

INFORMATION ARCHITECTURE CASE STUDY

CHALLENGE

Users sometimes struggled to find their way around the website.

APPROACH

A new structure was developed with test participants as part of a relaunch.

OUTCOME

The new structure reflects users’ mental models and helps them reach their goal quickly.

LET’S TALK

Would you like to improve your digital offering with purpose?

Discuss a project